解决常见的视频上传问题

以下是卖家在上传商品视频时遇到的常见问题的一些解决方案。

我的视频未显示在商品详情页面上。

1. 转至上传和管理视频页面。

2. 使用搜索栏按视频标题或 ASIN 查找您的视频。

3. 检查视频的状态。
   

1. 如果状态为在线，请检查商品详情页面。如果商品有超过 6 张图片，请考虑移除部分图片，这样您的视频就会显示在前 6 张图片中。

   注意： 通常，视频会在 24 小时内显示出来。但是，在偶尔出现的高峰时段，审查、批准和显示商品视频可能需要长达七个工作日。

4. 如果状态为已拒绝，请参阅下文。

为什么我的视频被拒绝？

1. 转至上传和管理视频页面。

2. 使用搜索栏按视频标题或 ASIN 查找您的视频。

3. 将鼠标悬停在遭到拒绝的视频上，然后点击右侧的【管理】。

4. 拒绝原因将显示在页面顶部。

Troubleshoot common video upload issues

Below are some solutions to common issues sellers experience when uploading videos for their products.

My video isn’t showing up on the product detail page.

1. Go to the Upload & Manage Videos page.

2. Use the search bar to locate your video, either by video title or ASIN.

3. Check the status of your video.
   

1. If the status is Live, check the product detail page. If there are more than six images for the product, consider removing some so your video will display in the top six.

   Note: Typically, videos will show up within 24 hours. However, during occasional peak periods it can take up to seven business days to review, approve, and display a product video.

4. If the status is Rejected, see below.

Why was my video rejected?

1. Go to the Upload & Manage Videos page.

2. Use the search bar to locate your video, either by video title or ASIN.

3. Hover over the rejected video, and click Manage on the right.

4. The rejection reason will display at the top of the page.

For additional guidance, refer to our Video Content Policy to find out why your video was rejected. Once you have addressed the content issue, upload the new video for Amazon to review.

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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。