跨境卖家回复买家邮件模板-ESG跨境

1、买家讯问物品细节的问题

(1）关于尺码

示例：一位美国买家告知你她平时穿US8码的连衣裙，想、咨询从你这她应当买哪一个尺寸，你回复她M号对比合适。

问题：

Hello，seller,IwearUSsize8,couldyougivemesomeadviceonwhichsizeIshouldbuyfromyou？

答复：

Hello,dearcustomer,sizeMofthisdresswillfityouprettywell.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

(2）关于合并运费

示例：

当买家一次性购置多件商品时，可能会向你提出合并运费的要求，你可以通过修正并发送电子发票（invoice）的形式，对买家购置的多件商品只收取一次运费。在电子发票发送成功后，及时告诉买家运费巳合并，让买家直接通过电子发票进行支付。

问题：

Hello,seller,cantheshippingfeebepaidtogetherasI’veboughtseveralitemsfromyou？

Please.sendmejustinonepackage,thanks！

答复：

Hello,dearcustomer,thanksforyourbusiness！

Wehavecombinedtheshippingalreadyandonlychargeyoutheshippingfeeonce.YoucanchecktheinvoiceI’vejustsenttoyouandplease.makethepaymentthroughtheinvoicedirectly.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

3、关税问题

问题：

ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedtoLouisianaintheUnitedStates？

答复：

Thankyouforyourinquiry.Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuy­ersideforsimilarsmallorlowcostitems.Pleasedonotworryaboutittoomuch.

However,insomeinpidualcases,buyermightneedtotakesomeimporttaxesorcustomschargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.

YoursSincerely,

SellerNameorID

4、关于大批订单询价

问题：

Hello,Iwanttoorder××××piecesforthisitem,howaboutthePRICE？

答复：

Dearbuyer,

Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleproductcosts$××××USDwithshippingfeesincluded.Ifyouorder×××piecesinoneorder,wecanofferyouthebulkpriceof××××USO/piecewithfreeshipping.Ilookforwardtoyourreply.Regards！

5、支付方法

问题：

Doyouacceptcheckorbanktransfer？IdonothaveaPayPalaccount.

答复：

Thankyouforyourinquiry.

Forthesakeofsimplifyingtheprocess,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.

PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalon­linebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughcheckoutprocesswithoutanyextrasteps.

Hopemyanswerishelpfultoyou.

YoursSincerely,

SellerNameorIDl

6、还价

问题：

Hello,Icangive100dollars.IsitOK？

答复：

Thankyouforyourinterestinmyitem.

Wearesorryforthatwecan’tofferyouthatlowpriceyoubargained.Infactthepricelistedisveryreasonableandhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.

However,we’dliketoofferyousomediscountifyoupurchasemorethan5piecesinoneorder，×%discountwillbegiventoyou.

Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks！YoursSincerely,

SellerNameorID

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。