已冻结的 Shopify 商店

如果您错过了支付 Shopify 订阅账单的时间或付款失败了三次，您的商店将被冻结，直到您向 Shopify 结算账单为止。在账单到期日之前，您的商店不会冻结。如果您的商店已被冻结，您将无法访问 Shopify 后台，并且无法查看您的商店。

支付失败的一些原因包括：

• 您存档中的信用卡已过期。

• 您的账户没有存档的付款方式。

• 您的对应账户中没有足够资金。

• 您未使用 Mastercard、Visa 或 American Express 的有效信用卡支付 Shopify 账单。

• 您的信用卡不支持以美元进行定期付款。

有关详细信息，请参阅管理账单。

If you missed paying your Shopify subscription bill or if a payment fails three times, then your store is frozen until you settle your bill with Shopify. Your store does not freeze until your bill's due date. If your store is frozen, then you can't access your Shopify admin and customers can't view your store.

Some of the reasons why payment fails include the following:

• The credit card that you have on file expired.

• Your account has no payment method on file.

• Your payment method has insufficient funds.

• You aren't using a valid credit card from Mastercard, Visa, or American Express to pay your bills.

• Your credit card doesn't allow for recurring payments in USD.

For more information, refer to Managing billing.

To reactivate or unfreeze your store, you need to pay any outstanding charges. In addition, you need to pay any other outstanding charges that were incurred during the time between when the payment was missed and when your store was frozen. These charges might include the following:

• app fees

• transaction fees

• shipping charges

If you reactivate your store more than 30 days after your last bill was issued, then you also need to pick a plan and pay for the upcoming subscription cycle.

Reactivate your frozen Shopify store

1. Log in to your store as the store owner.

2. Successfully pay the outstanding balance on your account. If you have multiple outstanding bills, then you're prompted to pay each invoice completely to reactivate your store. To download your bills, you can export your billing history.

3. If you reactivate your store more than 30 days after your last bill was issued, then do the following:

1. Pick a new plan.

2. Pay for the oming subscription cycle.

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