wish商户平台取消订单赔款政策-ESG跨境

wish商户平台取消订单赔款政策

wish观察

2022-03-26

689

wish商户平台取消订单赔款政策

wish商户平台赔款政策

Wish 致力于提供出色的用户体验，并为用户带来最好的产品。为了创造良好的用户体验，wish商户平台制定了“取消订单赔款政策”。商户可以在赔款声明发布后的3个工作日内对这些赔款提出申诉。

常见问题解答：

为什么要对取消订单处以赔款？

Wish 致力于提供出色的用户体验，并为用户带来最好的产品。对取消订单处以赔款有助于保护并创造良好的用户体验。
哪些订单会被视为在确认履行之前被取消或退款的订单？

在wish商户平台的内部跟踪信息表明订单确认履行之前已在 Wish 系统中被退款的订单。

这里只考虑由商户退款的订单，不考虑由用户取消的订单。
如果我遇到涉嫌欺诈行为的订单，该怎么办？

Wish 推出了一些保护商户免受不良或欺诈型用户侵害的功能。因此，商户应正常履行该订单。
如果会怎么样？
如果订单在确认履行前被取消或退款，商户将被处以每笔违规订单2美元的赔款。
可以对取消订单赔款提出申诉吗？

商户可在赔款声明发布后的3个工作日内对这些赔款提出申诉。
如果用户地址不正确怎么办？

商户应按照用户提供的收货地址履行订单，如果后期出现用户未收到货物的问题，可以提出申诉。
哪里可以查看被处以赔款的订单？
如需查看所有赔款，请点击此链接。您可以在该页面筛选订单赔款。
您也可以直接点击此处查看所有取消订单赔款。

Order Cancellation Penalty Policy

is dedicated to providing high-quality customer experience and bringing the best products to our customers. In order to create a positive customer experience, the Order Cancellation Penalty Policy is implemented. Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

FAQ:
Why is there an order cancellation penalties?

Wish is dedicated to providing high quality customer experience and bringing the best products to our customers. This penalty helps to protect and create a positive customer experience.

What is considered an order that is cancelled or refunded prior to confirmed fulfillment?

This means that the order was refunded in Wish system prior to the confirmed fulfillment as provided by our internal tracking source.

Orders that are considered are refunded by Merchant. Orders cancelled by customer will not be considered.

What if I come across an order believed to be fraudulent?

Wish has implemented features to protect merchants from bad or fraudulent users. Merchants should fulfill the order as normal

What is considered a cancellation?
If an order is found to have been cancelled or refunded prior to confirmed fulfillment, the merchant will be penalized $2 per violating order.
Can the cancellation penalty be disputed?

Merchants are allowed to dispute these penalties within 3 business days after a penalty statement is generated.

What if the customer address is incorrect?

Merchants should fulfill the order to the customer’s provided shipping address and file a dispute to resolve any future delivery issues that may arise.
Where can I see which orders have received penalties?
To view all penalties, check out the link here. From there you will be able to filter all penalties for your orders.
You can also go directly here to view all order cancellation penalties.