wish对于缺乏有效或准确物流跟踪信息的订单，商户需承担退款责任吗？-ESG跨境

对于缺乏有效或准确物流跟踪信息的订单，商户需承担退款责任吗？

7.1在确认履行前发生退款的订单不具备付款资格

如果订单在确认履行前被退款，则此订单将无法获得付款资格。订单必须在退款产生前已确认履行才可以获得付款资格。

商户可以对此类退款进行申诉。

7.2商户退款的所有订单均无法获得付款资格

若商户将订单退款，则商户将无法获得该笔订单的款项。

商户不可对此类退款进行申诉。

7.3对于缺乏有效或准确物流跟踪信息的订单，商户需承担100%退款责任

如果订单的物流跟踪信息无效、不准确或缺失，商户必须承担该订单的100%退款责任。

如果瑞典路向的订单产生此类退款，商户将无法对退款进行申诉。 了解更多

对于其他路向的订单，商户可对此类退款进行申诉。

了解更多有关提供有效物流跟踪信息的信息

7.4对于在超过5个自然日确认履行的订单，商户需承担100%

如果确认履行日期为订单释放的5个自然日之后，商户需承担该订单的100%退款责任。

商户可以对此类退款进行申诉。

7.5对于确认妥投时间严重延时的订单，商户需负责承担100%退款责任

如果因订单在释放给商户 X 个自然日后未确认妥投而产生退款，商户需承担100%。

商户可以对此类退款进行申诉。

查看主要目的地国家/地区的规定妥投天数 X

7.6对于因尺寸问题而产生的退款，商户需承担100%退款责任

如果用户由于尺寸问题而要求退款，商户需承担100%退款责任。

商户可以对此类退款进行申诉。

7.7对于商户参与诈骗活动的订单，商户需承担100%退款责任

如果商户参与诈骗活动或规避收入分成，其需承担欺诈性订单的100%退款责任。

商户可以对此类退款进行申诉。

7Refund Policy

Last updated on July 16, 2020

7.1Orders are not eligible for payment if a refund is issued before the order is confirmed fulfilled

If an order is refunded before the order is confirmed fulfilled, the order is not eligible for payment. To be eligible for payment, the order must be confirmed fulfilled on Wish before the refund occurs.

Merchants are allowed to dispute these refunds.

7.2Any order refunded by the merchant is not eligible for payment

If an order is refunded by the merchant, the merchant will not be paid for the order.

Merchants are not allowed to dispute these refunds.

7.3Merchant is responsible for 100% of any refund on orders without valid or accurate tracking information

If an order has invalid, inaccurate or missing tracking information, the merchant is responsible for 100% of the cost of a refund on that order.

If these refunds are for orders to Sweden, merchants cannot dispute these refunds. Learn more

Otherwise, merchants are allowed to dispute these refunds.

Learn more about providing valid tracking information

7.4Merchant is responsible for 100% of any refund on an order that is confirmed fulfilled after 5 or more calendar days

If the confirmed fulfillment date is 5 calendar days or more after an order’s released time, the merchant is responsible for 100% of the cost of a refund on that order.

Merchants are allowed to dispute these refunds.

7.5Merchant is responsible for 100% of any refund on an order with excessively delayed confirmed delivery

If a refund occurs because an order is not confirmed delivered by X calendar days after the order is released to the merchant, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

View X for top destination countries

7.6Merchant is responsible for 100% of any refund due to a size issue

If a refund occurs due to a customer sizing issue, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.7Merchant is responsible for 100% of any refund on an order where merchant engages in fraudulent activity

If a merchant engages in fraudulent activity or circumvents revenue share, they are responsible for 100% of the cost of any refund on the fraudulent orders.

Merchants are allowed to dispute these refunds.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。